Frequently Asked Questions
Everything you need to know about your URBN tech experience.
What is the warranty period for URBN electronics?
All URBN devices come with a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express 24-hour shipping for selected metropolitan areas on orders placed before 2:00 PM.
What is your return policy for opened gadgets?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories and cables included to be eligible for a full refund.
Are URBN products compatible with both iOS and Android?
Yes, our range of smart peripherals and audio equipment is designed for universal compatibility across all major operating systems including iOS, Android, Windows, and macOS.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Affirm.
Do you offer technical support if I have trouble setting up my device?
Absolutely. Our technical support team is available via live chat 24/7, or you can schedule a one-on-one video consultation through our Support portal.